Terms of service
Last updated October 5, 2026
These terms apply to dog walking and pet sitting with Keep Denver Wagging (“we”). By booking, you agree to them. Ask before your first visit if anything is unclear.
Meet & greet and booking
New clients start with a meet & greet. A website request is not a booking; care is booked only once we’ve met and confirmed your care plan, schedule, and price in writing.
Prices
Prices are listed on the services & pricing page. The price confirmed in writing for your booking applies to that booking.
Cancellations, holidays, and payment
Walks, drop-in visits, potty breaks, and cat visits: cancel at least 24 hours before the start time at no charge. With less than 24 hours’ notice, the visit is charged in full.
Overnight stays and care booked while you travel need a card on file and a 50% deposit to confirm. Cancelling less than 3 weeks before the start date is charged 50% of the total.
Payment methods and timing are confirmed in writing before your first visit.
Your pet’s health and behavior
- Tell us about health conditions, medications, bite history, reactivity, or escape behavior before care begins.
- Pets should be up to date on vaccinations required by Denver and Colorado law.
- We may decline or end care if a visit can’t be done safely for your pet, other animals, people, or us.
Emergencies
You authorize us to contact your listed emergency contact and veterinarian, and to seek veterinary care if your pet appears to need it urgently and we can’t reach you. You’re responsible for veterinary costs.
Home access
You’ll provide working access as agreed in your care plan. If we can’t get in because access fails, the visit may still be charged; we’ll always try to reach you first.
Weather
Walks may be shortened or adjusted for extreme heat, cold, ice, or poor air quality, with your dog’s safety coming first.
Changes
We may update these terms. The version in effect when your care is confirmed applies to that booking.